Highnote
UX Research
Collaborated on a group UX research project with the start-up Highnote to investigate the underlying reasons why nurses may refrain from asking questions in clinical environments.
Year
2022
Client
Highnote
Group Presentation
Nurses we interviewed. One said they were under a NDA
Worked on Coding, Ideation, and Emotional Mapping
New Nurses feelings
Struggles of Veteran Nurses
Quick design and ideas
Work Flow
Problem Statement
What did Highnote want to know? “Why are they not asking questions?” Who are “they?” Nurses and nursing school students. Knowing this we set our goals! We also found our target group.
Findings
Veteran nurses were over worked while newer nurses were afraid of making mistakes. So the problem:
How might we bridge fear of asking questions with the willingness of senior nurses
Research Goals
We want to understand how nurses get their answers. Comparison of nurses willing to ask questions.
Light idea
We offered a buddy system to be added to their app. That way they could have a friend that works their shift they could always rely on and whom they could help.
Coding Interviews
We had 6 interviews and many pages of coding. Coding is where you highlight themes or statements that stand out. Like have blue for grievances and pink for joy. There you can group up the color sections and find themes
Present findings to Highnote
In summary:
Junior nurses tend to have uncertainty when it comes to asking questions
Senior nurses Want to be a resource
Trust & Time
Buddy system